FAQs for Property Owners - Vacation Rental Management

1. How do I enroll in the vacation rental management program with Host and Keep?

Enrolling in our management program is easy. Simply contact us via phone, email, or by filling out the form on our website at sales@hostandkeep.com or (305) 912-9073.

2. Are there any fees for listing my property?

Listing your property with us is free of charge. We operate on a commission-based model, with details provided during the signup process.

3. What happens with guest payments?

Guest payments are processed securely through our platform and disbursed to you, minus our commission, by the 10th of each month.

4. What support is available for property owners?

We offer round-the-clock support for any listing concerns and provide valuable resources for property management. Our dedicated owners line and inbox are available to offer you the best service.

5. Can I set my own rental prices?

We utilize market data to set rental prices based on factors such as location, size, amenities, and market rates. Our pricing tools adjust for demand and seasonality to maximize your nightly rate and occupancy.

6. How can I ensure a positive guest experience?

To ensure a positive guest experience, maintain a clean, well-maintained property, prioritize clear communication, and provide thoughtful amenities. Our team is here to support you every step of the way.

7. How are guest communications handled?

We utilize our platform's messaging system to ensure all communications are documented and secure. With an average response time of 8 minutes, we are available 24/7 to assist with any inquiries.

8. Can I choose who rents my property?

We set specific rental criteria and screen potential guests through their profiles and reviews to ensure compatibility with your property.

9. What if a guest damages my property?

Rest assured, we offer insurance coverage for damages through our guest damage waiver, at no cost to you. We handle the documentation and claims process efficiently through our platform.

10. How are property reviews managed?

We monitor property reviews daily, allowing guests to leave feedback after their stay. Additionally, we respond to reviews to maintain transparency and address any concerns.

11. How can I make my listing stand out?

We employ a constantly optimizing approach to enhance your listing's visibility. This includes using high-quality photos, detailed descriptions, competitive pricing, and prompt responsiveness to inquiries.

12. What happens if a guest cancels their booking last minute?

Our cancellation policy will apply, with considerations based on the notice given and your chosen policy, ensuring fair compensation for any potential losses.

13. What occurs in the event of a guest no-show?

You will be compensated according to the cancellation policy set on your listing.

14. Can I establish house rules for my property?

Absolutely, you can provide us with your specific house rules, which we clearly communicate on your listing for guests to review before booking. We also have a standard set of rules that can be applied.

15. How do I receive payouts for my property?

Payouts are processed via bank transfer on the 10th of each month, as set up during your onboarding process.

16. What insurance coverage do I need for my property?

We can provide recommendations based on your property type to ensure you have appropriate insurance coverage.

FAQs for Guests - Vacation Rental Stays and Bookings

1. How can I book a vacation rental with Host and Keep?

To book your dream vacation rental with us, simply visit our website and navigate to the "book a stay" section. Enter your destination, travel dates, and the number of guests in the search bar, and utilize our filters to find the perfect property for your needs. Alternatively, you can reach out to us via email at bookings@hostandkeep.com.

2. Can I schedule a physical viewing of the property before booking?

While physical property visits aren't typically available to ensure the privacy of both guests and owners, we provide detailed virtual tours through videos to give you an immersive experience of the property.

3. What is the process for cancelling a booking?

Prior to booking, review the specific cancellation policy listed on the property's page. If you need to cancel your reservation, follow the outlined steps according to the property's policy.

4. How are accidental damages handled during my stay?

In the event of accidental damage, please report it to the host immediately. Depending on the terms of the rental agreement, you may be responsible for repair costs.

5. Are there vacation rentals that allow pets?

Yes, we offer pet-friendly accommodations. During your search, you can filter for properties that welcome pets. Please refer to individual listings for specific pet policies.

6. Do vacation rentals have minimum stay requirements?

Certain properties may have minimum stay requirements, especially during peak seasons. Please check the listing details for this information.

7. How can I verify the availability of a listing?

You can check the property's calendar on the listing page for real-time availability updates.

8. What amenities are included in my vacation rental?

Our properties come equipped with essential amenities such as shampoo, conditioner, body wash, and dish soap. Specific amenities are listed on each property's page, including Wi-Fi availability, parking facilities, and kitchen amenities.

9. Is my payment secure?

Rest assured, all payments are processed securely through our platform to safeguard your personal information.

10. What is the check-in process?

Prior to your check-in date, you will receive specific instructions from the host detailing the check-in process, including information on parking and locating the property.

11. Can I extend my stay?

If you wish to extend your vacation, simply check the availability calendar and contact the host through our platform to request an extension.

12. What should I do if I have special accommodation needs?

Before booking, please communicate any special requirements or accommodations you may need with the host.

13. How can I communicate with my host?

Utilize our secure messaging system for all communications with your host throughout your stay.

14. What steps should I take if I encounter an issue during my stay?

If you encounter any issues during your stay, please contact the host immediately for assistance. If the issue cannot be resolved, our customer service team is available to provide further assistance.