We are a Vacation Rental Investment Firm in Miami with rapid growth and plans for expansion to other territories in the next 12 months. We are looking for a dedicated senior Guest Services Supervisor. We need someone motivated to grow to full time, responsive, professional and with great grammar in English and spanish. This role would grow into a supervisor position with time.We specialize in real estate and property management. This role would report into our Booking and Operations Manager.
Overall focus categories:
Guest Inbox
Marketing Support
Booking Support
Case and insurance claims
Troubleshooting and escalating when necessary
Special projects as needed
Help with listing creation, digital guidebooks and property onboardings
Track for growth to oversee other Guest Service Supervisors (managerial experience preferred but not required)
Qualities you have:
Professional english, written spoken
Must be very organized and have experience in vacation rental management
Experience with vrbo, airbnb, booking and more platforms of this nature
Guesty experience required
Breezeway experience required
Monday.com experience preferred
Great customer service skills and great english and spanish reading and writing
Thinsk on their feet and hospitality and solution focused
Things you’ll be helping us with:
Handle support Guest Communications In a timely manner and use property folders as information reference
Serve as Booking Coordinator assisting with direct booking requests, moving guests around as needed to ensure the highest occupancy and meeting property booking revenue goals reporting to our Booking manager
Cleaning Company Coordination when needed
Guest Registration in building dashboard when applicable to the property
Create home manuals, and property signs
Help with listing creation on various platforms and using our management dashboard
Repairs – support coordinating vendors as needed and troubleshooting with guests
Special Projects as needed
Email resume to [email protected] for consideration
